Field Applications Specialist

Hamilton Company Located in: San Francisco,  California
(Private and Secure - Guaranteed!)

Hamilton Company Biotechnology Jobs Pharmaceutical Careers
 

JOB DESCRIPTION

Hamilton Company is a global enterprise headquartered in Reno, Nevada with manufacturing facilities in Reno, Boston and Bonaduz, Switzerland. Branch sales offices are located in France, Germany, and the United Kingdom.

We are the worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. For over 56 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture. 

Job Description

Provide application and technical support to customers for Hamilton products. Act as a technical liaison between customers and Hamilton Sales team to meet and maintain customer needs. Operate within a designated territory and provide onsite and remote customer support. Develop advanced application protocols and provide support for complex instrumentation. Provide technical support and training for Hamilton Sales and Applications team. 

Job Functions

  • Develop application-specific protocols on Hamilton products by interpreting procedures provided by the customer or Hamilton Sales team.
  • Perform troubleshooting of application protocols and instrumentation.
  • Optimize liquid handling performance of instrumentation.
  • Provide basic and advanced software and hardware training. Develop and deliver training material for Hamilton Sales and Applications team.
  • Develop application-specific protocols for complex automated instrumentation, which require integration with third party devices.
  • Demonstrate usage of advanced programming skills and software functions to control instrumentation.
  • Participate and contribute on instrumentation which requires Factory and Site Acceptance Testing.
  • Contribute to company knowledge base.
  • Maintain support for existing customers by providing additional application protocols, training, etc.
  • Understand customer expectations and schedule work accordingly.
  • Document application support work and customer visits within a company database or other required format.
  • Work independently and make intelligent decisions based on experience and knowledge.
  • Maintain professional relationships with customers and co-workers. 

CRITICAL REQUIREMENTS

  • Knowledge, Skills, And Abilities


              
    • Must have good planning and customer relationship skills.

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    • Must have good presentation and communication skills.

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    • Must be able to travel nationally and internationally. Requires flexibility in working hours and availability for up to 75% travel.

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    • Must have good knowledge of computer hardware and software.

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    • Ability to work independently and reliably with minimal supervision.

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    • Must have knowledge of software for Hamilton products. 

    Education And Experience


              
    • Must have a bachelor's degree in science, preferably in chemistry, biology, biochemistry, or other related sciences.

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    • Must have 2 plus years of experience in using laboratory automation or scientific applications.

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    • Experience with programming or operating automated laboratory scientific equipment is required.

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    • Experience programming complex applications is desired.

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    • Experience with programming languages and computer knowledge is desired. 

    Additional information


              
    • Diverse portfolio of exciting and innovative design projects.   

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    • Tremendous opportunities for professional growth and advancement.   

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    • Commitment to sustainable design.    

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    • Competitive Compensation.  

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    • Excellent Benefit Package (medical, dental, vision insurance, paid time off, disability insurance, 401k, tuition reimbursement and much more)

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    • Solid Stable Company.

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    • Drug free workplace.

    Learn more about us @: www.hamiltoncompany.com

    It is the policy of this organization to provide equal employment opportunities to all qualified applicants.

     

COMPANY INFORMATION

Hamilton Company is a global enterprise with headquarters in Reno, Nevada; Franklin, Massachusetts; and Bonaduz, Switzerland and subsidiary offices throughout the world. We are an industry leader in the design and manufacture of liquid handling, process analytics, robotics and automated storage solutions. For more than 60 years, Hamilton has been meeting customer needs with a combination of quality materials and skilled workmanship that ensures the highest level of performance. Hamilton’s continued commitment to precision and quality has earned the company global ISO 9001 Certification. Founded on the technology of analytical microliter and gastight syringes, Hamilton has a broad offering of laboratory products including manual and semi-automated precision fluid measuring instruments, chromatography products, process sensors, laboratory electrodes, pipettes and more. Top innovations from these lines include Arc™ pH, DO and conductivity intelligent sensors, the BioLevitator™ 3D cell culture system, Microlab® 600 diluters/dispensers and the Microlab 300 guided pipetting system. The leader in liquid handling technology, Hamilton Robotics is recognized for advancing life science and biotechnology industries with products that offer reliability, performance and flexibility. Hamilton is the industry leader in design and manufacturing, with patented technologies such as Compression-induced O-Ring Expansion CO-RE™, Total Aspiration and Dispensing Monitoring TADM™ and Anti-Droplet Control ADC™. Hamilton’s platforms include VANTAGE Liquid Handling System™, Microlab STAR™ and Microlab NIMBUS®. Hamilton Storage offers comprehensive ultra-low temperature automated sample management systems for microtube and microplate storage. Hamilton’s line of biobanking and compound storage solutions and consumables is designed for a broad array of life science processes. Products include BiOS™, SAM™ and ASM™, designed for sample integrity, flexibility and reliability.

JOB INFORMATION

Seniority Level:
Experienced - Not Management
Function:
  R&D / Science,  Customer Service,  Laboratory
Preferred Industry Background:
  Biotechnology,  Laboratory / Diagnostic Services
Managing a team of:
N/A
Required Travel:

Base Salary:
Confidential
Bonus:
Benefits:
Other Compensation:
Education Required:
Undergraduate