Operations Supervisor - Contact Center

Covance Inc Located in: Gaithersburg,  Maryland
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A career at Covance provides our employees the unique opportunity to make an immediate impact and difference in our patient’s lives. Joining Covance will offer a rewarding career, a chance to work in an energetic & team oriented work place, and access to competitive benefits. As an employee your work will be meaningful, the patient outcomes are real, and the results are lasting. Our mission is to help our clients bring the miracles of medicine to market sooner.

We are currently hiring an Operations Supervisor-Contact Center for our Gaithersburg, MD office. 

The Operations Supervisor-Contact Center is responsible for the performance management of their direct reports, delivery on the assigned program, and the continued growth and improvement of the health of the program as a whole. The Operations Supervisor will be responsible for data analysis, identifying trends, and providing proactive solutions and recommendations. The Operations Supervisor needs to be a leader, a self-starter, and take initiative working with various groups within the organization to drive our mission.
This is your opportunity to have an exciting career while making a difference in people’s lives.


Key Responsibilities:

  • Provide leadership for assigned program and team members.
  • Supervise and guide staff on assigned program(s). Drive stellar performance of staff through recognition, development, and coaching.
  • Ensure work is assigned and completed in a timely manner according to performance metrics.
  • Thoroughly understand program process, and drive process improvement to ensure work is completed in an efficient and high quality manner.
  • Oversee program trends identifying proactive solutions to address and resolve areas of improvement.


  • High School Diploma or GED required. A Bachelor’s degree or evidence of continual work towards a degree strongly preferred.
  • Four or more years of customer service, volunteering, or other customer facing experience is preferred with a Bachelor’s Degree.
  • Without a degree eight or more years of healthcare or customer service work experience is preferred with a High School Diploma or GED.
  • Prior supervisory experience is preferred.
Not ready to apply? Connect with us to join our talent community.



Covance Inc. is proud to be the only drug development company with a full range of research and development services—from lead optimization, to commercialization and life cycle management. Covance, headquartered in Princeton, NJ, is the drug development business of LabCorp with global operations in more than 30 countries.


Seniority Level:
Management / Supervisory
  Clinical Research / Affairs,  Manufacturing,  Engineering
Preferred Industry Background:
Managing a team of:
Required Travel:

Base Salary:
Other Compensation: