Clinical Science Liaison

ALK, Inc Located in: Austin,  Texas
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ALK, Inc Biotechnology Jobs Pharmaceutical Careers
 

JOB DESCRIPTION

Position Summary:
The Clinical Science Liaison is expected to coordinate overall technical support for ALK customers which includes dissemination of technical information, documentation of all technical interactions, and development and implementation of improvements for both internal and external scientific communication.
 
Responsibilities include, and are not limited to the following:
  • Customer Technical Support & Communication: Assist in the Company’s overall scientific support efforts; the Clinical Science Liaison is responsible for responding to customer technical inquiries via phone, email, and fax and fully documenting the appropriate responses in a compliant manner. Assist in developing technical support materials including technical memos, brochures, and newsletter articles. Assist in maintaining ticket-based system for medical inquiry tracking and FAQ tools.
  • Technical Sales Support: Respond to medical information requests from sales support and inside & outside sales consultants. Travel as needed to support Sales on account visits and regional and national tradeshows. Provide consultation on account conversions to ensure seamless transition to Company’s products.
  • Technical Education: The Clinical Science Liaison will assist in the development and management of medical scientific education materials and content for internal and external stakeholders.
  • Marketing Support: Provide feedback on customer perceptions on allergy immunotherapy and current scientific trends in the marketplace.

CRITICAL REQUIREMENTS

  • Essential Experience:
    • Registered Nurse or Clinical/Scientific Bachelor,s Degree preferably with a focus/specialty in allergic disease
    • Pharmaceutical or Biotechnology scientific/medical marketing experience a plus
    The ideal candidate must also:
    • Possess superior communication skills, analytical skills and be highly self-motivated
    • Have substantial experience interacting with customers in a life science industry
    • Be efficient at time management and self-direction as this role may be offered as being offered as a remote position to the appropriate candidate, in addition to the option of being based in our Round Rock office
    • Be able to analyze and critically discuss information and data from scientific journals and clinical studies
    • Be able to communicate effectively to physicians and non-physicians and abide by industry,s marketing compliance regulations
    • Be highly organized and detail-oriented with the ability to handle multiple projects and deadlines
    • Be a team player with strong interpersonal skills
    • Have proven proficiency at handling customer inquiries and complaints. Experience with customer relationship programs is preferredMust be willing to travel up to 10%
    • Have Software/Website experience:
      • Excel, Word, PowerPoint
      • PubMed literature search

COMPANY INFORMATION

ALK is a research-driven, global pharmaceutical company focusing on allergy prevention, diagnosis and treatment. We are the foremost innovators in allergy immunotherapy – a unique treatment which reduces allergic symptoms and treats the cause of the allergy. Founded in 1923, ALK has devoted decades of research and development to improve quality of life for the many allergy sufferers whose disease remains uncontrolled despite the use of symptom-relieving medication, by developing products that provide long-lasting relief. ALK offers allergy immunotherapy products in the form of injections, sublingual drops and sublingual tablets – the latter is the newest, most documented and most convenient form of treatment. In addition, ALK also produces an adrenaline auto-injector for the treatment of severe allergic reactions (anaphylaxis) and also manufactures products used in the diagnosis of allergies.

JOB INFORMATION

Seniority Level:
Experienced - Not Management
Function:
  Medical Affairs
Preferred Industry Background:
  Pharmaceuticals,  Biotechnology
Managing a team of:
N/A
Required Travel:
Very Little - 1 week per month

Base Salary:
Confidential
Bonus:
Benefits:
ALK-Abell?, Inc. is an equal opportunity employer with competitive pay and excellent benefits includ
Other Compensation:
Education Required:
Any
Therapeutic Experience:
Allergy,ENT,Immunology,Respiratory / Pulmonary
International Experience:
North America